Privacy Policy
Synec Inc. respects your privacy and handles personal information with care, transparency, and reasonable security safeguards. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our website or contact us about our software development services.
1. Introduction & Scope
This Privacy Policy applies to Synec Inc. and governs the collection and processing of personal information through our website, inquiry forms, contact channels, and related communications connected to our services. These services may include custom web application development, mobile application development, software maintenance, technical consultations, and related project discussions.
We aim to process personal data in a lawful, fair, and transparent manner. For users in the Philippines, our approach is intended to align with the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, while also reflecting broadly accepted privacy and security practices for digital businesses.
2. Information We Collect
We may collect information directly from you, automatically through your use of the website, or through service providers that help us operate our website and manage communications.
2.1 Information you provide directly
- Contact details: such as your name, email address, phone number, company name, and job title.
- Project and inquiry details: such as your business needs, technical requirements, preferred timelines, budget ranges, and service interests.
- Attachments and files: such as briefs, screenshots, documents, or reference materials you voluntarily submit.
- Communication records: such as information shared when you email us, schedule a call, or continue a project discussion with our team.
2.2 Information collected automatically
- Usage data: such as IP address, browser type, device type, operating system, language settings, referrer, pages visited, and time spent on the website.
- Technical and diagnostic data: such as general performance and error information that helps us maintain the website and improve usability.
2.3 Cookies and similar technologies
We may use cookies or similar technologies to support core site functionality, remember preferences, understand traffic patterns, and improve the user experience.
3. How We Use Information
We may use your information for legitimate business and operational purposes, including to:
- respond to project inquiries, contact requests, and partnership discussions;
- review project requirements and determine service fit;
- prepare estimates, proposals, discovery materials, or follow-up communications;
- schedule meetings, calls, and consultations;
- operate, secure, maintain, and improve our website and digital systems;
- analyze usage patterns and improve content, performance, and user journeys;
- prevent abuse, fraud, unauthorized access, or security incidents; and
- comply with legal, regulatory, tax, accounting, or reporting obligations.
4. Legal Bases for Processing
Depending on the context and the applicable law, we may process personal information based on one or more of the following legal grounds:
- Consent: when you voluntarily submit a form, upload materials, or otherwise choose to share information with us.
- Pre-contractual steps: when processing is necessary to assess your inquiry, prepare a proposal, or discuss a possible engagement.
- Legitimate interests: when processing supports our website operations, business administration, service improvement, fraud prevention, or reasonable security monitoring.
- Legal obligation: when we are required to retain or disclose information under applicable law or lawful process.
5. Sharing and Disclosure
We do not sell your personal information. We also do not rent your personal data to third parties for their independent marketing purposes.
We may share information only when reasonably necessary in the following situations:
- Service providers: with vendors that support our operations, such as hosting providers, analytics providers, file handling services, form processing tools, scheduling tools, communication platforms, and email infrastructure.
- Professional advisers: where necessary with legal, accounting, or compliance advisers under appropriate confidentiality expectations.
- Corporate protection and legal compliance: where disclosure is required to comply with law, enforce legal rights, respond to lawful requests, or protect Synec Inc., its team, its clients, or the public.
- Business transition: if Synec Inc. is involved in a merger, acquisition, restructuring, or asset transfer, information may be disclosed as part of that process subject to appropriate safeguards.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to inquiries, manage discussions, maintain business records, improve operations, and comply with legal or regulatory requirements.
Retention periods may vary depending on the nature of the data, the sensitivity of the information, whether a business relationship is established, and whether applicable law requires longer retention. Inquiry records that do not lead to an engagement may be archived or deleted after a reasonable retention period.
7. Security Measures
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, loss, alteration, or disclosure. These safeguards may include access controls, role-based restrictions, secure service providers, and general monitoring of our website and systems.
While we take security seriously, no method of transmission over the internet and no method of electronic storage can be guaranteed to be completely secure. For that reason, we cannot promise absolute security, but we work to apply practical safeguards proportionate to the nature of the information we handle.
8. International Data Transfers
Synec Inc. operates from the Philippines and may use service providers or platforms that process or store data in other countries. By using our website or submitting information to us, you understand that your information may be transferred to and processed in jurisdictions outside your own, subject to reasonable contractual, technical, or organizational safeguards where applicable.
9. Your Rights
Subject to applicable law, you may have rights relating to the personal information we hold about you. These may include the right to:
- request access to the personal data we maintain about you;
- request correction of inaccurate or incomplete information;
- request deletion of information where retention is no longer justified;
- object to or request restriction of certain processing activities;
- withdraw consent where processing is based on consent; and
- raise a concern about the way your information is handled.
To exercise a request, please contact us using the details below. We may need to verify your identity before acting on certain requests, and we may retain limited information where required for compliance, legal defense, or legitimate business recordkeeping.
10. Cookies and Analytics
We may use essential cookies and similar technologies to make the website function properly. We may also use analytics tools to better understand site performance, page visits, and user interactions. These tools help us improve the website, refine content, and identify areas that need technical or content improvements.
You may be able to control or disable certain cookies through your browser settings, although doing so may affect some website functionality.
11. Children's Privacy
Our website and services are intended for a business and professional audience. We do not knowingly collect personal information from children. If you believe a child has submitted information to us without proper authorization, please contact us so we can take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites, tools, or services. Those external sites operate under their own terms and privacy practices. We are not responsible for the privacy, security, or content of third-party services, and we encourage you to review their policies separately.
13. Updates to This Policy
We may revise this Privacy Policy from time to time to reflect operational, legal, technical, or service-related changes. When we make updates, we will post the revised version on this page and update the “Last updated” date above. Material changes may also be reflected through additional notice where appropriate.
14. Contact Information
If you have questions, requests, or concerns regarding this Privacy Policy or the way your information is handled, you may contact us through the channels below:
- Privacy email: legal@synecsoftware.com
- General inquiries: hello@synecsoftware.com
- Project inquiries: Get Started
- Company location: Pangasinan, Philippines
If you are contacting us regarding a privacy request, please include enough detail for us to understand your request and respond appropriately.